What is Your Questions?

Here are some F.A.Q Answers

What is your privacy policy?

We at familyfarmfabrics.com are committed to protecting your privacy.We do not sell, trade or other wise share your personal information with any one else.

When can I expect my order?

General Delivery Times: UPS Ground delivers Monday-Friday,USPS delivers Monday- Saturday.

What are your payment methods?

We Accept all major credit cards: Visa, Master card, American Express and Discover.

Do you have a physical store?

Familfarmfabrics.com has a big show room at :  1121 Main St, East Earl, PA 17519,We are open 8am-5pm Monday-Friday.

what are your return policies?

All items Purchased at www.familyfarmfabric.com  carry a 30-day no-questions-asked money-back guarantee. within the 30-day guarantee period may be returned at no charge to you. To ensure that your return is eligible or to request a return label and avoid delays in processing your return, please contact Customer Service.

We encourage customers to inspect the contents of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We are unable to issue refunds after 30 days from the date of purchase.

Refunds are processed within 5-7 business days of the returned item(s) being received in our facility. All refunds are issued against your original form of payment.

If a returned Items arrives in un-sellable condition, without an authorized exception, the refund will not be processed, and we will notify you by email or through phone.

We encourage customers to inspect the contents of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We are unable to issue refunds after 30 days from the date of purchase.

Refunds are processed within 5-7 business days of the returned item(s) being received in our facility. All refunds are issued against your original form of payment.

If a returned Items arrives in un-sellable condition, without an authorized exception, the refund will not be processed, and we will notify you by email or through phone.

Returning fabric on a roll or bolt: If your fabric arrived on a roll or bolt, we ask that it be sent back to us rolled or folded on the same bolt or roll to avoid the product from becoming permanently creased or damaged, which may make it un-sellable.

 

Is your system secure to process personal information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

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